PRivacy Policy

1. Introduction

Welcome to the Privacy Policy for Park Farm Holidays (“we”, “us”, or “our”). We operate the website parkfarmhols.co.uk and are committed to protecting your personal data and respecting your privacy.

This policy explains how we look after your personal data when you visit our website or accommodation booking, and outlines your privacy rights.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, email address, and telephone numbers.
Technical Data: IP address, browser type, and location data when you visit our site.
Booking Data: Information regarding your riding experience and any relevant health conditions provided via our booking system (Hotel Runner) to ensure safety during arena hire.
Financial Data: Payment card details are processed securely via Stripe. We do not store full credit card information on our servers.

3. How We Collect Your Data

We use different methods to collect data from and about you:

Direct Interactions: You provide data when you fill in booking forms, create an account, or contact us via our website.
Automated Technologies: As you interact with our site, we may automatically collect Technical Data about your equipment and browsing patterns via cookies and Wix optimisation tools.

4. How We Use Your Data

We only use your data when the law allows us to. Most commonly, we use it to:

Perform the contract we are about to enter into or have entered into with you (e.g., fulfilling a booking).
Provide you with an automated PDF Invoice upon payment completion.
Communicate essential updates regarding your booking or livery agreement.

5. Third-Party Service Providers

To run our business effectively, we share data with the following trusted providers:

Stripe: To process secure payments.
Hotel Runner: To manage our appointment scheduling.
Wix: For website performance and image optimisation.
Park Farm Equestrian: If you inquire about our boutique camping, we may share relevant details with our sister business at parkfarm-equestrian.co.uk.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes SSL Encryption (HTTPS) and secure webhook integration with Stripe.

7. Your Legal Rights

Under UK GDPR, you have the right to:

Request access to your personal data.
Request correction or erasure of your personal data.
Object to the processing of your data.
Request the transfer of your data.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: Email: hello@parkfarmhols.co.uk Address: Park Farm House, Minstead, SO43 7FY

Last Updated: April 28, 2026